If you are not entirely satisfied with the goods for any reason, we will be more than happy to offer you an exchange or refund within 14 days of receipt. Please notify customer services on +44 (0) 151 625 3049 Monday – Saturday 10-5 and Sunday 12-4 or email info@moochhome.co.uk prior to returning the goods.
When returning goods please label your package clearly and wrap the items very securely. Items must be returned in the original packaging, unused, with proof of purchase and in a saleable condition. You are responsible for the cost of returning goods and we recommend that you use registered or recorded delivery as the goods will remain your responsibility until we receive them. Please ensure you have sufficient insurance cover especially when returning valuable products. We do not accept liability for goods lost or damaged in transport.
When we receive the goods we will refund you using the same method as your original payment within 30 days. Please note we do not refund postage except in cases of faulty or damaged goods.
Mooch reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged, therefore please ensure your goods are securely packaged.
Please note we do not refund or exchange sale items. For hygiene reasons we do not refund or exchange earrings.
Items may be returned in person to our store. If an exchange is required please call prior to return to ensure we reserve a replacement for you.
In the unlikely event of receiving faulty or damaged goods, please call customer services immediately on +44 (0) 151 625 3049 Monday-Saturday 10-5 Sunday 12-4 (excluding national holidays). A member of our team will advise you on how to proceed. Any visible damage or discrepancy with your purchase must be reported immediately. Do not leave your goods unchecked, we will not accept liability for visible faults not reported within 5 days of delivery. Mooch shall strive to replace faulty or damaged goods however, in the unlikely event that a replacement is not possible Mooch will of course offer a full refund.
Returns should be sent to:
Mooch Returns Department
1 Banks Road
West Kirby
Wirral
United Kingdom
CH48 4HD
